Return and Exchange Rules
I. Platform Introduction
Pantherbuy is a platform that provides Chinese goods shopping and forwarding services, providing users with product information search, shopping and forwarding services. During this period, Pantherbuy provides basic product inspection services, communication confirmation with merchants and after-sales services to protect your legal rights and interests and ensure your shopping experience.
II. Handling of Problem Products
Receiving and Inspection
After the product quality is checked and stored in the Pantherbuy warehouse, or after you receive the package, if you find that the product has quality problems or doubts its authenticity, please contact customer service as soon as possible and provide relevant evidence.
Complaint Materials
Provide the order, payment receipt, description of the purchased goods, and evidence description of the counterfeit and inferior goods.
Processing Process
After receiving your complaint materials, our customer service team will understand the specific situation with you and assist you in communicating with the seller to solve the problem and try our best to fight for your legal rights.
III. Notes
Because of the authenticity of the goods, further professional evaluation and legal procedures may be required. If a professional evaluation agency is required for appraisal, the evaluation fee will be borne by you. To protect the rights and interests of all parties, we recommend that you choose regular channels and reputable sellers when purchasing to reduce the risk of purchasing counterfeit goods.
4. Five-day return/exchange guarantee
The five-day return and exchange guarantee is a special after-sales service (including the service itself and technical support) provided by third-party platform sellers to consumers. Within 7 days after the goods are signed for (that is, within 5 days after the goods are put into storage), buyers can return or exchange the purchased goods in accordance with these rules and the relevant rules issued by the third-party platform.
5. Return/exchange conditions
Unavailable situations:
Customized design products
Promotional defective products
Products whose packaging, labels, and accessories have been removed at the request of the user
Newspapers, periodicals
Second-hand products
Products outside mainland China
Underwear, socks, leggings
Adult products
Food
Books (≥15 books)
Goods that have been opened and must meet the "special standards" for return packaging
Availability:
The seller provides a return guarantee
In a resaleable state required by the seller
The storage time is not more than 5 days
6. Shipping responsibility
For products with free shipping discounts, you will be responsible for the shipping costs when returning the product. For products that do not offer free shipping, you will be responsible for the shipping costs when the seller delivers the product to our warehouse and the shipping costs when you return the product to the seller.
VII. Return/Exchange Application
You can apply for return and exchange services on the page within 5 days after the order status changes to "In Stock" (calculated from the next hour after the status changes to "In Stock", 5 days = 120 hours). Applications may not be accepted after the time limit.
VIII. Responsibility Determination
Please select the reason according to the actual situation to determine who is responsible for the return/exchange (me, the seller or other party).
IX. Notes and FAQs
The total refund/exchange amount is based on the actual product price you paid.
We can only return/exchange for you if the seller agrees.
After applying for return/exchange service, please make sure that there is enough balance in your account to pay for the return shipping and service fees.
For the return packaging requirements of some products, please refer to the table below. If the requirements are not met, you will not be able to return/exchange.
10. Special Standards
New sports shoes: anti-theft buckles (if any) and anti-damage stickers have not been cut off/removed and are fully functional.
Detergents/tampons/paper/perfumes: Disposable sealed packages of personal care products (if any) must remain sealed.
Hair care/wigs: Disposable sealed packages of hair care products (if any) must remain sealed.
Skin care/body care/essential oils: Disposable sealed packages of products (if any) must remain sealed.
Cosmetics/perfumes/beauty tools: Disposable sealed packages of products (if any) must remain sealed.
Digital products/home appliances (excluding cameras and large appliances): Internet access license is not damaged (destroyed) and there is no water damage.
Digital cameras/SLR cameras/cameras: The shutter of SLR cameras is pressed no more than 20 times.
Large appliances: LCD TVs and air conditioners have not been installed on the wall and can be simply debugged; washing machines have not been used with water.
Models/Anime Peripherals/Role Playing Products/Board Games: Tapes and plastic seals (if any) on models, figurines, soldier models, BJD and other products cannot be removed.
Electronic components: Soldering operations are prohibited, integrated circuits have never been installed on any IC base, and disposable sealed packages of consumables such as thermal grease/thermal paste, electronic glue/potting glue/sealant/adhesive, conductive glue, conductive ink, etc. must remain sealed.
First-level category "Electronic Games/Accessories/Games/Game Guide
