No-reason return policy
What is the 5-day return/exchange guarantee?
The 5-day return/exchange guarantee is an after-sales service provided by third-party platform sellers to consumers, including technical support. Within 7 days after the goods are signed for (i.e. within 5 days after the goods are put into storage), buyers have the right to return or exchange the goods in accordance with this policy and any other rules set by the third-party platform.
How do I determine whether the product is eligible for the return/exchange guarantee?
Products are either eligible for the 5-day free return/exchange service or not.
Type
For example
After-sales service
Not available
Custom
Products with custom designs.
After receiving your request, we will negotiate with the seller for return/exchange matters, but the final result is at the seller's discretion.
Goods with packaging, labels or accessories removed at the request of the customer.
Clothes with labels torn off
Newspapers, periodicals
Subscribed books and magazines.
Second-hand products
Second-hand products
Products outside mainland China
Products purchased from overseas and Hong Kong and Macau.
Underwear
Underwear, socks, leggings
Adult products
Adult products
Other items specified by the seller
Comply with the seller's rules
Food
Biscuits, candies, etc.
Books (≥15 books)
Not less than 15 books
Opened products must meet the "Special Standards" for return packaging.
For sealed products, please refer to the attached table (click to view "Special Standards")
Available
Products can be returned when they meet the following conditions:
1. The seller provides a guaranteed return policy.
2. The product is in a resaleable condition specified by the seller.
3. The maximum storage time is 5 days.
For products with free shipping, the shipping cost of the return is borne by the buyer.
For products without free shipping, the buyer will be responsible for the shipping cost from the seller to our warehouse and the shipping cost from the warehouse back to the seller.
For return/exchange requests submitted within 5 days of stock arrival, we will follow standard procedures.
Instructions for applying for return/exchange service:
You can apply for return/exchange through the account page within 5 days (120 hours) after the order status changes to "Inventory". Applications submitted after 5 days will not be accepted.
Return/exchange requests will incur the following fees:
For unconditional returns: You will be required to bear the shipping costs to the seller, the shipping costs charged by the seller, and a service fee of $0.75.
For unconditional exchanges: You will be required to bear the shipping costs to the seller, the shipping costs for two round trips from the seller, and a service fee of $0.75.
Note: Even if the seller provides free shipping at the time of purchase, you are still responsible for paying the shipping costs for the first shipment during the return/exchange period.
3. When applying for return/exchange service, please make sure that your account has sufficient funds to pay for the return shipping and service fees. Please refer to the table below for the packaging specification requirements of some products. If these requirements are not met, returns and exchanges are not possible.
Determine the responsibility for return/exchange:
Please select the reason according to the actual situation to determine the person responsible for return/exchange (you, the seller, or other party).
Responsible party
Situation
Related cases
Cost
Customer
I don't want to buy this product anymore
Customer A applied for a return/exchange service for personal reasons
If the customer is the responsible party, he/she needs to pay the return/exchange service fee Unconditional return = shipping fee to the seller + shipping fee charged by the seller + $0.75 (service fee) Unconditional exchange = shipping fee to the seller + 2 shipping fees charged by the seller + $0.75 (service fee) Note: Even if the seller provides free shipping at the time of purchase, you need to refund the shipping fee of the first shipment when applying for a return or exchange.
I bought the wrong product/extra product
Customer B requested a return/exchange service for personal reasons.
The shipping fee is far beyond my budget.
Customer C requested a guaranteed return and exchange service because the international shipping cost was much higher than his budget
The seller believes that the product has no quality problems
The product does not match the picture, and the return and exchange service is requested. After verification with the seller, it is confirmed that the product has no quality problems (click to view "Examples of defective products/quality problems")
Seller
The seller sent the wrong product.
The seller sent the wrong product due to its own negligence, and the product received does not match the order. For example, the color or size of the product is different from what the customer ordered
For returns and exchanges not caused by the customer, the customer generally does not need to pay for shipping, unless the seller insists that the customer pay for shipping.
Quality problems
The product has quality problems. For example: holes, stains.
Others
The product was damaged during domestic transportation
The product purchased by the customer was damaged when it arrived at the warehouse due to domestic transportation
Precautions and FAQs
Note:
The total refund/exchange amount is based on the actual product price you paid
We can only return/exchange for you if the seller agrees
After applying for a return/exchange service, please make sure that there is enough balance in your account to pay for the return shipping and service fees
Please refer to the table below for the return packaging requirements for some products. If the requirements are not met, you will not be able to return/exchange the product.
Special Standards
Product Category
Special Standards
New Sports Shoes
Anti-theft buckles (if any) and anti-damage stickers are not cut/removed and are fully functional.
Detergents/ Tampons/ Paper/ Perfumes
Personal care products’ one-time sealed packaging (if any) must remain sealed.
Hair Care/ Wigs
Hair care products’ one-time sealed packaging (if any) must remain sealed.
Skin Care/Body Care/Essential Oils
Products’ one-time sealed packaging (if any) must remain sealed
Cosmetics/Perfumes/Beauty Tools
Products’ one-time sealed packaging (if any) must remain sealed
Digital Products/Home Appliances (excluding Cameras and Large Home Appliances)
1. Internet access license is not damaged (destroyed).
2. No water damage.
Digital Camera/SLR Camera/Camera
The shutter of a SLR camera cannot be pressed more than 20 times.
Large household appliances
1. LCD TV, air conditioner: not yet mounted on the wall, simple debugging can be performed.
2. Washing machine: not yet used with water.
Models / Anime peripherals / Anime role-playing products / Board games
The tape and plastic seals (if any) on models, figurines, soldier models, BJD and other products cannot be removed.
Electronic components
1. Welding operations are prohibited.
2. Integrated circuits have never been installed on any IC base.
3. Disposable sealed packages of consumables such as thermal grease/thermal paste, electronic glue/potting glue/sealant/adhesive, conductive glue, conductive ink, etc. must remain sealed.
Secondary category "Game Software" under the primary category "Video Games/Accessories/Games/Game Guides"
The product's one-time sealed packaging (if any) must remain sealed
Pet food, health products and medicines under the primary category "Pets/Pet Food and Supplies"
The product's one-time sealed packaging (if any) must remain sealed
Books/Magazines
1. The product's one-time sealed packaging (if any) must remain sealed
2. The product must not have folds, water stains, stains, ink, or traces left when reading.
Secondary category "Animal Health Products/Veterinary Drugs" under the primary category "Animal Husbandry/Agricultural Products"
The product's one-time sealed packaging (if any) must remain sealed
The one-time sealed packaging (if any) of food (including supplements), cosmetics, medical devices, contraceptives, personal care products, adult products, baby diapers, books, audio-visual products and other products must remain sealed. "Seal" refers to: the seal or plastic wrap used by the manufacturer on the product packaging.
FAQ:
1. What should I do if an order that does not fall under the "Return and Exchange Guarantee" has after-sales problems?
When there is a quality problem with the product, Pantherbuy will verify with the seller based on the actual situation, formulate a final solution and notify the user. If there is no quality problem with the product, according to the rules of the third-party platform, the return and exchange service cannot be provided. Pantherbuy will try its best to communicate with the seller to protect the rights and interests of users.
2. Who is responsible for the shipping cost when using the "Return/Exchange Guarantee"?
Before applying for the return and exchange service, the product must be brand new and meet the resale conditions. If the product has no quality problems, the shipping cost will be borne by the user. If the product has quality problems, the seller will bear the shipping cost after the user submits the application.
3. If the order status is not shipped, is there a charge for requesting a return service?
Don't worry, there will be no charge in this case. You will only be charged if the return and exchange request meets two conditions: First, the product has no quality problems. Second, the product is already in stock in the warehouse. Therefore, we will not charge you anything when the product has not been shipped.
